PUBLIC SERVICE QUALITY (STUDY ON TASPEN SERVICES AT THE PURWOKERTO BRANCH POST OFFICE)

Abstract

This research is entitled "Quality of Public Services (Study of Taspen Services at the Purwokerto Branch Post Office)". This research was carried out at the Purwokerto Branch Post Office. The research method used is descriptive qualitative. Determining informants used the Purposive Sampling method. The analysis of research results uses an interactive analysis model. Based on data analysis and discussion of research results, it can be concluded that the quality of public services in taspen services at the Purwokerto branch post office is not yet completely good, this is because there are still various obstacles that occur, especially related to the limited facilities and infrastructure supporting the services available, and there are still There are several types of services that are not fully understood by the public, resulting in long service times or failure to achieve service time targets.