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Good service is also supported by good performance, performance appraisal is important in order to evaluate and assess employee performance in accordance with their respective jobs.The aim of this research is to analyze and describe the performance of employees at the Purwokerto Kulon Village Office, South Purwokerto District, Banyumas Regency. The research method used in this research is descriptive qualitative. The method for determining informants uses a purposive sampling technique. This research uses data collection techniques of in-depth interviews, observation and dolumentation. Meanwhile the data analysis method uses an interactive analysis model. Based on the research results, it can be concluded that employee performance at the Purwokerto Kulon Office, South Purwokerto District, Banyumas Regency can be said to be not optimal. It is necessary to carry out both formal and informal training for employees to improve the quality of service in termns of human resources, especially in terms of understanding the use of technology, one of which is in implementing the SUSANMAS application (Community satisfaction survey) through SIPPN (One-stop electronic system).
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